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Warranty

Cary Audio Warrants to the original purchaser the following Cary Audio products for the periods indicated:

  1. Power amplifiers, integrated amplifiers, surround sound processors, preamplifiers, and DACs have a three (3) year parts and labor warranty from the date of the original purchase from Cary Audio.

  2. CD players have an eighteen (18) month parts and labor warranty from the date of the original purchase from Cary Audio.

  3. Vacuum tubes, if any are used in the component, are offered a 90-day exchange policy against defects with the exception of the CAVT 300B vacuum tube that has a one (1) year exchange policy from the date of the original purchase from Cary Audio.

Cary Audio warrants its products against defects in materials and workmanship.

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES RELATED TO THE ORIGINAL PRODUCT AND ANY REPLACEMENT PRODUCT OR PARTS (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE EXPRESSLY LIMITED TO THE TERM OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

A claim under this warranty must be made by you within the Term. A claim shall not be valid (and Cary Audio has no obligation related to the claim) if it is not made within the Term and if it is not made in strict compliance with the requirements of the “In order to make a claim under the warranty, you must:” section below.

Cary Audio will, at its option, either: (i) repair the product, or (ii) replace the product with a new product of the same model. In the event Warrantor is unable to provide replacement and repair is (in Cary Audio’s sole discretion) not commercially practicable or cannot (in Cary Audio’s sole discretion) be timely made, then: (i) if the claim was submitted during the first 365 days of the Term, Warrantor shall refund to you the purchase price that you paid for the product; and (ii) if the claim was submitted after the first 365 days of the Term, Cary Audio shall issue you a credit equal to the purchase price that you paid for the product. The credit can only be used for the purchase of merchandise and cannot be used for freight / shipping.

When a product or part is repaired or replaced, any replacement item becomes your property and the replaced item becomes Cary Audio’s property. When a refund or credit is given, the product for which the refund or credit is provided must be returned to Cary Audio and becomes Cary Audio’s property.

This warranty does not apply: (i) to damage caused by use with products not manufactured by Cary Audio, where the non-Cary Audio product is the cause of the damage; (ii) to damage caused by service or maintenance performed by anyone who is not a representative of Cary Audio; (iii) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; (v) to consumable parts, such as batteries; or (vi) if any Cary Audio serial number has been removed or defaced on the product. CARY AUDIO SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

In order to make a claim under the warranty, you must:

  1. Email TechSupport@caryaudio.com. Provide a description of your problem and the serial number of the product for which the warranty claim is being made.

  2. You will be provided with a return material authorization number (“RMA”).

  3. Ship the product to the following address, with the RMA written in large, bold

numbers on the outside of the box, and with the letters “RMA” written before the number. Parcels arriving without a RMA number on the outside of the box will be refused. The customer pays for the shipping to Warrantor and Warrantor pays for the shipping back to the customer, as applicable.

 

Cary Audio, 6301 Chapel Hill Road, Raleigh, NC 27607

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Cary Audio is not liable for damages that may incur while an item is en route to us, so please purchase insurance when you ship.