Shipping & Returns
Cary Audio prides itself on shipping your product as soon as possible after receiving your order. Shipping time depends on your location relative to our factory, but typically will range from 1-10 business days. When your order ships, we will email you a tracking number which will allow you to determine when your Cary Audio product will be delivered. For shipping via UPS, Cary Audio requires a signature upon delivery, unless otherwise specified. For products shipped via freight, our carrier will contact the customer to schedule delivery, and the customer must be present to receive the shipment.
Shipping options and delivery estimates are available at checkout.
If the outer packaging is obviously badly damaged, the customer may reject the shipment, and it will be returned to Cary Audio for replacement. If hidden damage is encountered after opening the product, please document the damage with photos and immediately contact Cary Audio to arrange for a return and replacement. If Cary Audio is not contacted immediately after hidden shipping damage is encountered, we will not be responsible for replacing the product.
Free shipping in the Continental USA for standard delivery service is included with the purchase of your new Cary Audio Product(s). Alaska, Hawaii, and Puerto Rico will be charged a flat rate standard shipping fee during the checkout process for each new Cary Audio product(s) purchased. Free shipping excludes Accessories, B-Stock, DIY Parts, and Vacuum Tubes.
Returns & Exchanges
Cary Audio offers a 30 day in-home audition period (excludes product purchased with upgrades, b-stock, trade-in program, tubes, and accessories). This will give you time to fully evaluate your new Cary Audio product, to make sure it’s a perfect fit. Our number one goal is customer satisfaction. If you are not 100% satisfied with your product, we will give you a full refund of the purchase price for returns made within 30 days of purchase. This is a hassle free, no questions asked policy. To return your product, request an RMA number through our Service Center. Repack the unit in its original packaging with all accessories, manuals, etc. Write the RMA on the box and ship it to: Cary Audio, 6301 Chapel Hill Road, Raleigh, NC 27607.
Return shipping and insurance is to be paid by the customer.
The Cary Audio product must be returned in like-new condition, and in the original packaging. If the product is not returned in like-new condition and in the original packaging, Cary Audio reserves the right to adjust your refund accordingly.
If you have any questions, please contact us at (919) 355-0010 or by email at TechSupport@caryaudio.com.