Certified Pre-Owned Sales and Warranty Policies

Sales Policy

Shipping: The customer is responsible for shipping charges on the sale(s) of any or all Certified Pre-Owned (CPO) purchases. The shipping charges will be highlighted within the description of each product and also shown during the checkout process.

Sales Tax: The customer is responsible for any applicable sales tax. The tax rate will be shown at check out.

Returns: CPO sales cannot be returned to Cary Audio for a credit/refund. All sales are final.

Defective or DOA product: A defective CPO unit is defined as a non- or improperly working unit (excluding tubes). Defective does not apply to any cosmetic flaw or imperfection of the unit. If a product is deemed defective or DOA within 14 days of the purchase date, as shown on the sales invoice, Cary Audio will repair the unit at its expense, including shipping charges.

Warranty

Cary Audio CPO warranty period is ninety (90) days from the date on the sales invoice. The specified warranty period shall cover parts and labor throughout the warranty period. Vacuum tubes have a 90-day exchange period for defective tubes. The warranty period starts from the date of the sales invoice.

The warranty period can be extended to one (1) year from the date on the sales invoice for a nominal fee. The extension option is available at check-out.

Warranty Repairs: Any claim for service under the limited warranty requires a copy of the original sales invoice/receipt as provided by Cary Audio. The receipt will include the original purchaser’s name, address, phone number, or email address and the original selling date of the component. The limited warranty is for the original customer only and does not transfer to any subsequent owner.

The customer is responsible for shipping goods to Cary Audio by the insured carrier and properly packed, preferably in the original packaging.

Cary Audio will pay return freight to the customer on all warranty service items.

Out-of-Warranty Repairs: Cary Audio charges a standard “Bench Fee” of $140.00 plus parts for repairs. Repairs beyond one (1) hour will incur $110.00 per additional hour. If other modifications are desired, we will provide an estimate prior to working on any out-of-warranty product. The customer is responsible for shipping goods both ways to and from Cary Audio.


Click here to shop our Certified Pre-Owned products.